Shipping policy
Thank you for shopping with Rovelle. We are committed to delivering your order safely and efficiently.
Shipping on all orders is FREE!
Order Processing
Orders are typically processed within 1–2 business days. Orders placed after the daily cut-off time (2PM GMT) or on weekends and public holidays will begin processing on the next business day.
Once your order has been processed, you will receive a confirmation email with tracking information (where available).
Please note that processing times may be longer during busy periods, holidays, or promotional events.
Shipping Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5–15 Business Days |
| United States | 5–15 Business Days |
| Australia | 6–15 Business Days |
| New Zealand | 6–15 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details (where available).
Tracking information may take up to 48 hours to become active.
Delays
While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to:
- High shipping volumes
- Customs inspections
- Severe weather conditions
- Public holidays
- Carrier delays outside our control
We appreciate your patience if your order experiences unexpected delays.
Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Rovelle cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Include:
- Your order number
- A description of the issue
- Photographs (if the item arrived damaged)
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Multiple Shipments
Depending on product availability and warehouse locations, your order may arrive in separate packages. If this happens, you'll receive tracking information for each shipment where available.
Contact Us
If you have any questions regarding shipping, please contact our customer support team:
Company name: Rovelle
Address: 8 Brotherton Avenue, Horley, RH6 8GQ, United Kingdom
Contact form: Contact – Rovelle
Email: Info@rovelleshop.com
Phone number: +44 7923 465605
Opening hours:
Monday to Friday (9:00am - 17:00pm) (Live Chat and E-mail)
Free Shipping on all orders