Frequently asked questions
Find answers to common questions about our products, shipping, and policies.
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Rovelle is a UK based Modern lighting company .
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We aim to respond to all enquiries within one business day.
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Simply browse our collection, add your chosen products to your basket, and proceed through our secure checkout.
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Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.
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If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible at info@rovelleshop.com.
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Yes. Once your order has been placed, you'll receive an email confirming your purchase.
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Yes, we offer free shipping on all orders.
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Once your order has been dispatched, you'll receive tracking information by email (where available).
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Please refer to our Shipping Policy for the latest list of countries we currently deliver to.
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Only products specifically designed for outdoor use should be installed outside. Please check the product specifications before purchasing.
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No. We recommend that electrical products are installed by a qualified electrician where required.
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If you're not completely satisfied with your purchase, please contact us and we'll guide you through the returns process. Full details can be found in our Returns Policy.
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We accept a range of secure payment methods, including major credit and debit cards and other payment options available at checkout.
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Yes. All payments are processed through secure, encrypted payment providers to help protect your personal information.
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Monday – Friday
9:00 AM – 5:00 PM (UK time)