Frequently asked questions

Find answers to common questions about our products, shipping, and policies.

  • Rovelle is a UK based Modern lighting company .

  • We aim to respond to all enquiries within one business day.

  • Simply browse our collection, add your chosen products to your basket, and proceed through our secure checkout.

  • Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.

  • If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible at info@rovelleshop.com.

  • Yes. Once your order has been placed, you'll receive an email confirming your purchase.

  • Yes, we offer free shipping on all orders.

  • Once your order has been dispatched, you'll receive tracking information by email (where available).

  • Please refer to our Shipping Policy for the latest list of countries we currently deliver to.

  • Only products specifically designed for outdoor use should be installed outside. Please check the product specifications before purchasing.

  • No. We recommend that electrical products are installed by a qualified electrician where required.

  • If you're not completely satisfied with your purchase, please contact us and we'll guide you through the returns process. Full details can be found in our Returns Policy.

  • We accept a range of secure payment methods, including major credit and debit cards and other payment options available at checkout.

  • Yes. All payments are processed through secure, encrypted payment providers to help protect your personal information.

  • Monday – Friday

    9:00 AM – 5:00 PM (UK time)

Contact Information

Company name: Rovelle

Address: 8 Brotherton Avenue, Horley, RH6 8GQ, United Kingdom

Contact form: Contact – Rovelle

Email: Info@rovelleshop.com

Phone number: +44 7923 465605

 

Opening hours:

Monday to Friday (9:00am - 17:00pm) (Live Chat and E-mail)

Free Shipping on all orders

Contact form